Contact Us

At Sculpthic, we are committed to providing fast, clear, and reliable customer support. Our goal is to ensure that every customer feels confident and taken care of, no matter the question or concern. This contact policy outlines how you can reach us and what you can expect when communicating with our support team.

How to Contact Us

The easiest way to reach us is by email:
sculpthic@gmail.com 

All inquiries are handled through this channel to ensure proper documentation and accurate follow-up on every request.

Response Times

We typically reply within 24–48 hours on business days.

Please note that response times may be slightly longer during:
– Peak seasons
– Campaign periods
– Holidays

All inquiries are prioritized based on urgency (e.g., order issues, delivery problems, or defective items).

What We Can Help You With

You are always welcome to contact us regarding:

  • Order and delivery questions

  • Returns, exchanges, and claims

  • Product information and material details

  • Payment or checkout issues

  • Size and fit guidance

  • Any other questions related to your purchase

We aim to provide clear, helpful answers and resolve all issues as efficiently as possible.

Information We May Need From You

To help us process your case quickly, we may ask for:

  • Order number

  • Name and email associated with the order

  • Photos or videos (for issues related to defects, damages, or quality concerns)

  • Any relevant details about your purchase

This ensures accurate handling and faster resolution.

Availability

Our customer support operates Monday–Friday.
Requests submitted during weekends or holidays will be handled on the next business day.